1. Scope and commitment
Enigmatic Designs is based in Sydney, New South Wales. We are committed to responsible personal information handling. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information consistently with those requirements. We may also follow these standards as good practice where they do not strictly apply.
2. Information we collect
We may collect names, business and contact details, enquiry content, project requirements, correspondence, transaction and billing information, website technical data, and information reasonably necessary to provide our services. We do not intentionally collect sensitive information unless it is reasonably necessary and collected with consent or otherwise permitted by law.
3. How we collect information
We generally collect information directly when you contact us, submit an enquiry, request a quote, engage our services, attend a meeting or provide project material. We may receive business information from your organisation, authorised representatives, referrals, contractors or publicly available professional sources.
4. How we use and disclose information
We use information to assess enquiries, prepare proposals, deliver and improve services, administer projects, communicate, invoice, keep records, protect our systems and meet legal obligations. We may disclose relevant information to service providers, professional advisers, insurers, contractors and authorities where reasonably required. We do not sell personal information.
5. Storage, security and overseas services
Information may be held in secured electronic systems and, where necessary, physical records. We take reasonable administrative and technical steps to protect it from misuse, interference, loss and unauthorised access. Some technology providers may store or process information outside Australia. Countries may vary by provider and service configuration; contact us for current information relevant to your matter.
6. Retention
We retain information only as long as reasonably needed for the relevant purpose, contractual requirements, dispute management, insurance, taxation, recordkeeping or other legal obligations. Information no longer required is deleted, destroyed or de-identified where reasonable.
7. Access and correction
You may request access to personal information we hold about you or ask us to correct it. We may need to verify your identity. Applicable law may permit limited grounds for refusing access; if so, we will explain the reason where required.
8. Cookies and website data
Our website may receive basic server logs and technical data such as IP address, device, browser, requested pages and timestamps for security, reliability and performance. If analytics, advertising or additional tracking technologies are introduced, this policy and any required consent controls will be updated.
9. Enquiries and complaints
Contact support@enigmatic-designs.biz or +61 430 812 882. Please describe your concern and provide contact details. We will investigate and respond within a reasonable period. If you are dissatisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
10. Updates
We may update this policy when our practices or legal obligations change. The current version will be published here with its effective date.